Privacy Policy
VolleyTrack Privacy Policy
In plain language
VolleyTrack is a volleyball scoring, rotation, and statistics app made by HarpElle LLC. Core scoring works on your device without an account. Creating an account adds cloud sync and lets you host Spectator View. A match code shares the live match information the scorer chooses to share, which may include team and player names. Fan Zone posts show your chosen display name and message to people watching that match. If you publish a Season's stats to the web, anyone with the link can view them; you choose first names or jersey numbers only, and you can unpublish at any time. VolleyTrack asks before it sends anything to an AI service, and on supported devices voice entry can be read entirely on your device. Connected features — sync, live viewing, published stats pages, AI-assisted content, purchases, and ads — need an internet connection. On the Free plan, Google AdMob shows non-personalized banner ads; VolleyTrack Pro removes them. We do not sell your personal information, and the app does not track you across other companies' apps or websites.
Information stored on your device
You can use core scoring without an account. Teams, rosters, lineups, matches, statistics, and app settings you create are stored in VolleyTrack's app-sandboxed local storage on your device. This is standard app storage — not a claim of separately encrypted storage. Device-local data stays on your device and is removed when you delete the app's data or uninstall the app.
To function, the app reads certain device information such as app storage (UserDefaults), available disk space, file timestamps, and system uptime. These are used to run and maintain the app; they are not used to track you.
Account information
If you choose to create an account, you can sign in with an email address and password, with Sign in with Apple, or with Google. Depending on the method, we receive and store an account identifier, your email address, and a display name, along with the sign-in methods you have linked. Sign in with Apple may provide a private relay email address instead of your personal address. We use this information to authenticate you, to sync your data across devices, and to let you host Spectator View. Authentication and cloud data are provided using Google Firebase (Firebase Authentication and Cloud Firestore).
Match and team content you create
When you build teams and matches, you may enter team names, roster player names and numbers, lineups, scores, player actions, statistics, timeouts, substitutions, and notes. This match content can include the names of players, who may be minors when entered by a coach or scorer (see Children's privacy). When you are signed in, the seasons, events, matches, and broadcasts you choose to sync are stored in HarpElle's cloud systems (Google Firebase) so they are available across your devices. When local and cloud data meet, VolleyTrack asks you to choose how they are combined or replaced.
Spectator View and Fan Zone
When a scorer shares a live match, VolleyTrack creates a four-character match code (older shared codes may be four to six characters) and an optional QR/share link. Anyone with the code can see the live match information the scorer shares — which may include team and player names, score, sets, server, rotation, recent activity, timeouts, substitutions, between-set statistics, and summaries — during a limited live and post-match window rather than as a permanent public page.
If you join a match as a spectator, your viewer presence and your player-cheering choices are kept in a private interaction record. However, if you post in Fan Zone, your chosen display name and message are written to that match's shared chat and are visible to other people watching the same match. Score-check requests and emergency alerts are sent to the scorer as requests; they do not change the match automatically. Please do not share a match code more broadly than the team intends.
Published stats pages
With VolleyTrack Pro, you can publish a Season's statistics to a web page at stats.volleytrackapp.com. A published page shows your team name, Season, level, record, opponents, event names, dates, scores, and team and player statistics. Players appear by first name and jersey number, or by jersey number only if you choose. Last names are not published.
Anyone with the page's link can view it. The link is hard to guess and the page asks search engines not to index it, but it is not password-protected, so please share it only as widely as your team intends. If you place the page on another website with the embed code, that site's visitors can see it too. After you publish, the page updates automatically when you finish a match.
You can unpublish a page at any time from the app, and it stops being available right away. Deleting the Season or your account also removes its published page. Published pages are stored in Google Firebase and served through Cloudflare, which processes standard request information (such as IP address and browser type) to deliver the page.
Voice entry and AI-assisted features
Voice entry uses your device's speech recognition to turn what you say into text. That text is then read into suggested match actions, which you review before anything is applied to the match. On devices that support Apple's on-device model, VolleyTrack can read the text on your device, so it does not leave your phone. Otherwise the text is sent to our cloud service, which uses Google Gemini, with Groq as a backup, to interpret it. Ordinary scoring always works locally.
VolleyTrack asks your permission before it first sends anything to these AI providers, and you can turn AI features off at any time in Settings → Privacy → AI features. If you decline, scoring by hand works as usual, and on supported devices voice entry still works using the on-device model only. When AI features are on, the information that may be sent is: the rally words you speak; player names and jersey numbers from your roster; team names, level, and match statistics; and, for AI reports, the event name, date, and location.
AI-assisted analysis, coach reports, and fan recaps are generated by sending relevant match information to our cloud service and Google Gemini. These reports refer to players by first name only. AI-assisted content can miss context and may be inaccurate; review it before using it for coaching or sharing.
When you correct a player in a voice review, VolleyTrack may remember the word it heard for that player (shown as "Heard as" on the Season roster) so it reads future rallies more accurately. These words are stored with your Season, sync to your account, and can be removed from the roster at any time.
Purchases and subscriptions
VolleyTrack Pro and any other purchases are processed by the Apple App Store or Google Play and are managed with RevenueCat, our subscription-management provider. We receive your purchase and subscription status so we can unlock the right features; we do not receive or store your payment card details, which are handled by the app stores. Deleting your VolleyTrack account does not cancel an App Store or Google Play subscription — manage or cancel that in the store account you used to purchase.
Advertising
On the Free plan, VolleyTrack shows banner advertisements provided by Google AdMob. To serve and measure these ads, Google collects device information and ad-interaction data. VolleyTrack does not use App Tracking Transparency and does not access the iOS advertising identifier (IDFA) or an equivalent cross-app tracking identifier, so these ads are non-personalized and the app does not track you across other companies' apps or websites. Purchasing VolleyTrack Pro removes in-app ads.
For more about how Google handles this data, see the Google Privacy Policy and how Google uses information from sites or apps that use its services.
Diagnostics and security
To keep the app stable and secure, we use Firebase Crashlytics to collect crash reports and related device and app information when something goes wrong, and Firebase App Check (with Apple App Attest or Google Play Integrity) to help verify that requests to our systems come from a genuine, unmodified instance of the app. This helps us diagnose problems and reduce abuse.
Data retention and deletion
You can delete your account from within the app (Settings → Account → Delete Account) or request deletion on our account deletion page. Deleting your account removes your account profile and the synced VolleyTrack data associated with it — seasons, events, matches, live broadcasts, and published stats pages you created — from our active systems, normally within 30 days of verification. A published stats page is also removed as soon as you unpublish it or delete its Season.
Some data may remain: a short-term safety backup used by missing-data recovery flows (up to about seven days), device-local data on your phone or tablet until you remove it, limited records we must keep for security, fraud prevention, or legal compliance, and purchase records maintained by Apple, Google Play, or RevenueCat under their own policies. We keep personal information only as long as needed for the purposes described here or as required by law.
Children's privacy
VolleyTrack is designed for coaches, stat keepers, team managers, and directors, and is not directed to children under 13. We do not knowingly collect personal information directly from children. Because volleyball rosters and match records are entered by an adult coach or scorer, they may contain the names and statistics of players who are minors. If you enter or share information about a minor, you are responsible for having the appropriate permission to do so and for sharing match codes and published stats pages responsibly. Published stats pages show players by first name and jersey number, or by jersey number only. If you believe a child's information has been provided to us and should be removed, contact us at info@volleytrackapp.com and we will take appropriate steps.
Your choices and rights
You can use VolleyTrack locally without an account, sign out at any time, review and edit your match data in the app, remove ads by purchasing VolleyTrack Pro, and delete your account and synced data as described above. Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, email info@volleytrackapp.com. We will not discriminate against you for exercising these rights.
Security
We use reasonable technical and organizational measures to protect information, including app attestation and access controls on our cloud systems. No app or online service can be completely secure, and device-local storage is app-sandboxed rather than separately encrypted, so please keep your device secure as well.
International users
HarpElle LLC is based in the United States, and information we process is handled in the United States and other countries where our service providers operate. By using VolleyTrack, you understand that your information may be processed in the United States.
Changes to this policy
We may update this policy as the app changes. When we do, we will revise the "Last updated" date above, and for material changes we will provide a more prominent notice in the app or on this site.
Contact us
Questions about this policy or your data? Email HarpElle LLC at info@volleytrackapp.com.
Account deletion
Exact steps for deleting your VolleyTrack account and synced data are on the account deletion page.